--- title: "Privacy Policy - TexTune" url: "https://www.textune.ai/privacy" language: "en" --- # Privacy Policy **Last updated:** June 5, 2026 This Privacy Policy explains how ThermoTune Pte Ltd, operating the TexTune website and related services, collects, uses, discloses, stores, and protects personal data. In this Privacy Policy, “ThermoTune”, “TexTune”, “we”, “us”, or “our” refers to ThermoTune Pte Ltd. “You” or “your” refers to visitors to our website, prospective customers, customers, partners, suppliers, and other individuals who interact with us. By using our website, submitting a form, contacting us, or engaging with us, you acknowledge that you have read and understood this Privacy Policy. * * * ## 1\. Information We Collect We may collect personal data and business contact information when you interact with us, including when you visit our website, submit an enquiry, book a demo, communicate with our team, or use our services. This may include: * Name * Job title * Company name * Work email address * Phone number * Country or location * Information submitted through website forms * Communication records, including emails and meeting notes * Information about your factory, production environment, systems, or business requirements that you choose to provide * Website usage information, including IP address, browser type, device information, pages visited, referral source, and interaction data * Cookies and similar tracking technologies, where applicable We generally do not seek to collect sensitive personal data through our website. Please do not submit sensitive personal data unless specifically requested by us for a clear and lawful purpose. ## 2\. How We Collect Information We may collect information directly from you when you: * Submit a contact form * Book a product demo * Subscribe to updates or marketing communications * Contact us by email, phone, messaging platforms, or social media * Meet us at events, trade shows, factory visits, or business meetings * Enter into discussions, pilots, proposals, agreements, or deployments with us * Use our website or interact with our digital content We may also receive business contact information from referrals, partners, publicly available sources, or business networking platforms, where permitted by applicable law. ## 3\. How We Use Your Information We may collect, use, and process your information for the following purposes: * Responding to enquiries and demo requests * Communicating with you about TexTune, ThermoTune, and our services * Understanding your company’s operational requirements * Preparing proposals, quotations, pilots, agreements, and implementation plans * Providing, operating, maintaining, and improving our website and services * Supporting customer onboarding, implementation, training, and support * Managing customer, partner, supplier, and business relationships * Sending relevant business updates, product information, event invitations, or marketing communications * Analysing website performance, user behaviour, and marketing effectiveness * Improving our products, services, website, and customer experience * Complying with legal, regulatory, contractual, accounting, tax, audit, and internal compliance obligations * Protecting our rights, property, systems, confidential information, and business interests * Detecting, preventing, and responding to fraud, security incidents, misuse, or unauthorised access We will only use your personal data for purposes that are reasonable and relevant to our relationship with you, or as otherwise permitted or required by applicable law. ## 4\. Cookies and Website Analytics Our website may use cookies, analytics tools, and similar technologies to understand how visitors use the website, improve website performance, remember preferences, and support marketing or advertising activities. Cookies may collect information such as your IP address, browser type, device type, pages visited, time spent on pages, and referring website. You may be able to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled. Where required by applicable law, we will obtain your consent before using certain types of cookies or tracking technologies. ## 5\. Marketing Communications We may send you marketing or business communications about TexTune, ThermoTune, product updates, events, or relevant industry information. You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails, replying to us with your request, or contacting us using the details below. Even if you opt out of marketing communications, we may still send you non-marketing communications, such as responses to enquiries, service-related messages, contractual notices, implementation updates, or important administrative information. ## 6\. How We Share Information We do not sell your personal data. We may disclose your information to third parties where necessary for legitimate business purposes, including: * Our employees, contractors, consultants, and representatives * Service providers who support website hosting, analytics, customer relationship management, email delivery, cloud infrastructure, communications, security, and business operations * Implementation partners, technical partners, or support representatives involved in delivering services to you * Professional advisers, including lawyers, accountants, auditors, insurers, and consultants * Investors, acquirers, or business partners in connection with financing, restructuring, merger, acquisition, or similar corporate transactions * Government authorities, regulators, law enforcement agencies, courts, or other parties where required or permitted by law * Other parties with your consent or at your direction Where we share information with service providers or partners, we take reasonable steps to ensure that they handle personal data appropriately and only for authorised purposes. ## 7\. International Transfers We are based in Singapore and may work with employees, contractors, service providers, partners, and cloud infrastructure providers located in Singapore, Sri Lanka, and other countries. Your personal data may therefore be transferred to, stored in, or processed in countries outside your country of residence. Where personal data is transferred internationally, we will take reasonable steps to ensure that the data receives a standard of protection comparable to that required under applicable data protection laws. ## 8\. Data Security We take reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, loss, or similar risks. These measures may include access controls, secure cloud systems, internal data handling practices, confidentiality obligations, and security reviews. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. ## 9\. Data Retention We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required for legal, regulatory, contractual, accounting, tax, audit, or business purposes. When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it. ## 10\. Access, Correction, and Withdrawal of Consent Subject to applicable law, you may request to: * Access personal data we hold about you * Correct or update inaccurate or incomplete personal data * Withdraw consent for our continued collection, use, or disclosure of your personal data * Opt out of marketing communications To make a request, please contact us using the details below. We may need to verify your identity before processing your request. We will respond within a reasonable time and in accordance with applicable law. If you withdraw consent, we will inform you of any likely consequences where appropriate. Depending on the nature of your request, we may not be able to continue providing certain services or communications to you. ## 11\. Business Customer and Factory Data In the course of customer discussions, pilots, deployments, or support, we may receive business, operational, production, machine, process, or factory-related data from customers. Such information may include production orders, process routes, machine information, capacity data, planning rules, operational constraints, system integration details, and other factory data. We treat such business and operational data as confidential customer information, subject to the relevant agreements between ThermoTune and the customer. Where such data includes personal data, we will handle it in accordance with this Privacy Policy and applicable data protection laws. ## 12\. Third-Party Websites Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of those third-party websites before providing any personal data to them. ## 13\. Children’s Privacy Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal data from children through our website. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete such information where required. ## 14\. Updates to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or data protection practices. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website or services after any update means that you acknowledge the updated Privacy Policy. ## 15\. Contact Us If you have any questions, requests, or feedback about this Privacy Policy or how we handle personal data, please contact us at: **ThermoTune Pte Ltd** 298 Tiong Bahru Rd, \#05-01 Central Plaza Singapore 168730 **Email:** [hello@thermotune.com](mailto:hello@thermotune.com)